Targa > FAQs

1.	Everytime I reboot the computer I have to reset the resolution for my monitor.
	If you change the resolution in Windows only, you will have to reset the resolution each time you restart the OfficeStation. To keep a consistent resolution, you will need to change the resolution in the profile you are using for the OfficeStation. First, you will need to go to the 'TS Options' tab in the setup area within the OfficeStation's system configuration utility. Whichever profile has a check mark next to it is your default profile. Select the default profile (default is usually Autodetection) and press the 'Edit' button. At the bottom of the page, you will find many options for changing the resolution.

I have setup the OfficeStation and the Host PC properly according to your manual, but I am still receiving the error message 'Host Unreachable'. What do I need to do?

This is common when software on the Host PC had interfered with the installation of the OfficeStation software. The most common software applications that can conflict with our product are anti-virus, firewall, and anti-spyware utilities. If these applications were running while you installed the software initially, you will need to reinstall our utility. First, make sure to uninstall our software, then disable or uninstall the conflicting utilities. Once the utilities are disabled or uninstalled, you can now safely reinstall our software. Depending on the software, it might still conflict with our product if you re-enable it with our software running. Most of these utilities allow exceptions or rules. Please check the Networking FAQ for firewall exception ports.

When I am connected to the Host PC by pressing the connect button, the "Host unreachable..."message appears and I can't connect.

If there are no PCs on a network, this message appears. Check whether the Host PC is turned on. If it is turned on, check whether the IP address of Host PC and the terminal server IP address of OfficeStation are the same. You can check the IP address of the Host PC by running the ipconfig.exe command in the command line of the DOS prompt. Also, check the LAN cable connection. If you are using a hub or a router, check whether the hub or router is turned on and check the LAN cable connection. If the OfficeStation is directly connected to a Host PC and there is no problem with the network connection, refer to the following steps:

1. Click "Start" and click"Control Panel"

2. Double click the "Local Area Connection" icon.

3. Right click the "Local Area Connection" icon and click "Properties".

4. Select the "Advanced" tab.

5. If the "Internet Connection Firewall" option is checked. Click the "Settings button.

6. Remove the check for the "Remote Desktop option in the "Advanced Settings" window.

If you use a certain firewall program that blcoks the outer connection, you can't use your OfficeStation terminal. Turn off he OfficeStation terminal and wait several seconds, and then turn it on.Check to make sure that any third party Antivirus, Firewall, or security related programs do not interfare with our software. Please disable these programs before the inital set up.

My mouse works but all of the other devices do not function properly. The NCT-2000-XP console shows the station is operating well.

This phenomenon occurs when the LAN cable is unplugged by accident or the router or switch is shut down. In this status, the controller of OfficeStation operates the mouse, so you feel as if the station is running. By the unstable power supplied to device is not stable or other reasons, this phenomenon accurs also.

Please check:

- Connection of the LAN cable

- Operating status of the network device such as a router or switch

- Stabiltiy of the power ( You can prevent by using UPS).

I can't connect the OfficeStation to the Host PC anymore.

After you install patch files from Windows update, this can occur. Please uninstall the patch files or download and install the updated OfficeStation software from our FTP site. It might take some time for us to upload the updated software.

I want to upgrade the speed of the OfficeStation.

Ways to speed up the OfficeStation:

- Use a CPU which utilizes Hyper-Threading technologies and large L2 cache memory size.

- Install more RAM

- Purchase a faster hard drive.

- Add more LAN adapters when multiple OfficeStation are connected through the switch.

- Decrease the Host PC's loading by separate some of the currently connected OfficeStation to another Host PC.

7.	In OfficeStation, message of "No Terminal Server found or not all services initalized yet, please click on the connection list and try it again" appears.
	This message show out that OfficeStation can't dedect Host PC. Please check if NCT-2000-XP is installed in the Host PC.

8.	When "Connect" is clicked in OfficeStation, TS Error - Invalid or no Serial Number message appears and no connection is made.
	This message?ppears when there is no serial number in the Host PC that OfficeStation is trying to connect to. To be connected to OfficeStation, serial number should be registered in the NC-2000-XP console of the Host PC. Serial number can be found under the bottom of OfficeStation purchased.

9.	Connection stops while using OfficeStation and message of "Connection was closed but your data is not lost and applications still run at server side. Please connect Terminal Server later" appears.
	This messageappears when connection stops due to problems or abnormality occured in Host PC or network equipment. Check Host PC or network equipment when this message appears and restart after running off the power of Host OfficeStation. Unless Host PC is rebooted, existing data in the Host PC maybe used as is.

10.

OfficeStation can't be connected even after program installation.

This can happen in one of the following cases.

-LAN cable is not connected to the Host PC with program installed. --> Connect LAN cable to Host PC.

- LAN cable is not connected to OfficeStation ---> Connect LAN cable to OfficeStation.

- LAN cables are connected to both Host PC and OfficeStation ---> Verify IP settings for both Host PC and OfficeStation

11.	Connection stops after the message shown in the following figure appears.
	MS Windows regularly checks for important updates and installl them for you. If automatic update in the Security Center of Control Panel is selected, update will be automatically downloaded at selected day and time without asking user. This could happen since security update files are related with NCT-2000-XP, and therefore, automatically uodate should not be selected by clicking "Notify me but don't automatically download or install them". Targa will release the updates from time to time within a month to cope with the neccessary changes by MS Windows updates.